Integrations · amoCRM (Kommo)

The AI answers your customers. The deals appear in amoCRM by themselves.

SIPmind answers calls, WhatsApp, Instagram, Telegram and website chat around the clock. Every inquiry where the customer left a contact becomes a deal in your amoCRM pipeline, with the outcome of the conversation, no Zapier and no copying by hand.

A deal in the right statuspipeline and status are picked from a list, not typed in as an ID.
The outcome as a noteyour manager opens the deal already knowing what the customer asked.
Returning customers recognisedby their number it reads their name and recent deals from amoCRM.
01

How to connect it

  1. Create an integration in amoCRM

    Settings → Integrations → Create integration → External. Paste the redirect address shown on the amoCRM page of your SIPmind dashboard and save: amoCRM gives you an Integration ID, a secret key and an authorization code.

  2. Paste the values into SIPmind

    Your amoCRM subdomain, the ID, the key and the code (the code lives 20 minutes). Press Connect amoCRM and pick the pipeline and status new deals go to.

  3. The next customer is already in the pipeline

    Access tokens refresh by themselves; you reconnect only if you rotate the integration secret in amoCRM.

02

What the AI does before the deal appears

Answers questions about prices, addresses and hours from your knowledge base; hours and phone numbers word for word, as you wrote them.
Takes the contact: name, phone, email. On a call the number comes from the carrier, not from what was heard.
Books an appointment when the calendar is on, checking the specialist's hours and the slots already taken.
Hands over to a person when the customer asks or the question is beyond it: a call to your staff, a chat to your team.
03

Questions

Do I need Zapier, n8n or a developer?
No. The integration is built in: you create an external integration in amoCRM, paste four values on the amoCRM page of your SIPmind dashboard and pick the pipeline and status from a list.
What exactly lands in amoCRM?
A contact with name, phone and email; a deal in the pipeline and status you chose; a tag with the channel the customer came from; and a note with the outcome of the conversation: what they asked and what was agreed.
Will a second call create a duplicate?
Not with Update existing lead switched on: for a known phone the outcome of the new conversation is added as a note to their deal instead of opening a new one.
Does the AI know the customer has bought before?
Yes, with Customer memory switched on in Settings: by the caller's number the AI reads their name and recent deals from amoCRM and greets a returning customer by name.
What if amoCRM is down?
The lead is not lost. It is saved in the SIPmind CRM and still goes everywhere else you connected: the Telegram group, email, a Google Sheet. The amoCRM access tokens refresh by themselves.
What does the integration cost?
Nothing extra. It is on every plan, including the seven free days.

On Bitrix24? See here. Bookings and meetings in Google Calendar, leads in a Google Sheet: here. Your own PBX: here.

See it on your own pipeline

Leave a contact: on a short call we connect amoCRM with you and check the first deal together. Seven days free, no card.

Or start free on your own

The step-by-step guide with pictures waits in Help once you are signed in.