Analytics window: the home page shows 30, 90 or 180 days or 12 months, or a custom period — the buttons sit above «How things are going» (on a phone, one list). The choice drives the Interactions card and the table of where interactions came from. The chart, quality and top contacts are in Reports → Interactions, with that tab's own period.

Seasonality — which months are busy: in Reports → Interactions pick 90 days or a longer custom period and the chart switches from daily to monthly bars. Each bar is split by channel, so you can see at a glance the months when people call versus the months they write — the two rarely move together, and that is usually the interesting part.

Finding your busy days: spikes on the chart in Reports → Interactions are the days (or months) demand jumped. Click a bar to open exactly that period in History — a day bar opens that day, a month bar opens the whole month. Drag across several bars to open that range instead; dragging works in either direction. You can also set the dates by hand in History: the end date is inclusive, so the same day in both boxes gives you that whole day.

An exact window: Custom period… under the period buttons opens two date fields. Use them when you need a specific stretch — a campaign fortnight, last June, the period a client is asking about. The Interactions card follows, with its trend against the equally-long period immediately before, and so does the volumes table. Dates are read in your workspace timezone and the end date is inclusive.

Where interactions came from: the table on the home page splits volume by entry point — phone calls, WhatsApp calls, WhatsApp messages, Telegram, Instagram, the site widget — because a phone call and a WhatsApp call look the same in a plain channel list. Three columns on purpose: They contacted us is real demand, Our replies is what your AI and operators sent back inside those threads, and We reached out is your own notifications (on a phone only the first column shows; the lines above the table give the other two). Only the first is demand — adding them together makes a business that notifies its customers look twice as busy as it is.

Worth knowing:

• Dates are read in your workspace timezone (Settings → Timezone), not UTC — "7 August" means your 7 August.
• The date range and the channel filter combine, and neither is lost when you switch the other or press "Load more".
• "Showing N of M" at the bottom counts within the filter you picked, not the whole history.
• The figures come straight from your call and message log — no sampling, no cap.